Frequently asked questions

Late candidates may not be admitted and the examination fee may be non-refundable under the relevant provider’s rules. Please arrive 15–20 minutes before the scheduled start time.

Rescheduling or cancellation is managed through the relevant examination provider’s account or registration channel and is subject to that provider’s deadlines and conditions.

Timing depends on the examination. For many computer-based tests, a preliminary result may be available immediately, while an official certificate or result is generally published in the candidate account within 2–14 days.

The session is paused and the candidate’s progress is recorded. If the interruption is prolonged, candidates may be offered free rescheduling to another day in accordance with the relevant provider’s rules and the circumstances of the incident.

Bring a valid original photo identification document. Depending on the examination, this may be an international passport, national identity document or driving licence. Always follow the requirements in your appointment confirmation.

Personal belongings, including water, food, bags and electronic devices, must be stored as instructed in the individual storage area. Permitted-item rules depend on the relevant examination provider.

Submit an accommodations request 14–21 days before the examination through the Centre’s contact channel or during provider registration, together with the supporting medical documentation required for review.

Raise your hand and notify the proctor immediately. Technical issues recorded during the session may support a subsequent procedural appeal.